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Explore the importance of customer satisfaction in businesses. How does providing excellent customer service contribute to the success of a company? Discuss specific strategies that businesses can employ to enhance customer satisfaction. Share examples from real-life experiences to illustrate your points.

Explore the importance of customer satisfaction in businesses. How does providing excellent customer service contribute to the success of a company? Discuss specific strategies that businesses can employ to enhance customer satisfaction. Share examples from real-life experiences to illustrate your points.

In recent times, it’s believable that customer satisfaction in commerce is vital. Excellent client service enhances the success of a company in numerous ways.

First and foremost, people should organise the fact that we can respect and love clients. There is no denying that customer satisfaction in business is important. It is obvious that the company’s reputation is increasing day by day. For example, we create good trust and captivate abundantly more clients.
Beside that, we should organise numerous workshop so that everyone can find out about the company and invest in business. Furthermore, one further justification which should not be ignored here is that excellent customer service contribute to the success of a company in numerous ways. This mean that we have to give solutions so that people can choose more ways in accordance with individual.

On the other hand, there are several reasons supporting the stamnets that commerce can employ to enhance customer satisfaction. It is important to remember that clients are god so when they come to our company,… First of all, they need to enhance products, they can advertise several products everywhere and download in the internet such as Facebook, Shoppe,…. Secondly, they have to come up with appropriate policies about various products. It’s especially, clients need thoughtful, considerate and dedicated. Just like us, we go to a company to invest but the staffs are ignoring us and it’s ctanily, we won’t come back this company.

In conclusion, while some people argue that customer satisfaction in commerce is important and they are necessary to provide the success of a company or specific strategies, i am quite in favor of the idea saying that it is suitable to enhance customer satisfaction. However, each of us should consider carefully before reaching the final decision on this issue.


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Errors and Improvements:

  1. "In recent times, it’s believable that customer satisfaction in commerce is vital." -> "Recently, it is widely acknowledged that customer satisfaction in commerce is crucial."
    Explanation: Replacing "In recent times, it’s believable" with "Recently, it is widely acknowledged" adds formality and clarity to the statement. Additionally, "vital" is replaced with "crucial" for a more precise and sophisticated term.

  2. "First and foremost, people should organise the fact that we can respect and love clients." -> "First and foremost, it is imperative to recognize the significance of respecting and valuing clients."
    Explanation: The phrase "organise the fact that we can" is replaced with "recognize the significance of" to convey the idea more formally. Additionally, "respect and love" is replaced with "respecting and valuing" for a more professional tone.

  3. "There is no denying that customer satisfaction in business is important." -> "Undoubtedly, customer satisfaction in business holds paramount importance."
    Explanation: Replacing "There is no denying that" with "Undoubtedly" adds emphasis and formality. "Important" is replaced with "paramount importance" for a stronger and more sophisticated expression.

  4. "For example, we create good trust and captivate abundantly more clients." -> "For instance, we establish a strong trust and attract a significantly larger clientele."
    Explanation: "Create good trust" is replaced with "establish a strong trust" for a more formal and precise expression. "Captivate abundantly more clients" is replaced with "attract a significantly larger clientele" for clarity and sophistication.

  5. "Beside that, we should organise numerous workshop so that everyone can find out about the company and invest in business." -> "Moreover, organizing multiple workshops is essential for disseminating information about the company and attracting potential investors."
    Explanation: "Beside that" is replaced with "Moreover" for a smoother transition. "Organise numerous workshop" is replaced with "organizing multiple workshops" for grammatical accuracy. Additionally, "find out about the company and invest in business" is replaced with "disseminating information about the company and attracting potential investors" for a more detailed and formal expression.

  6. "Furthermore, one further justification which should not be ignored here is that excellent customer service contribute to the success of a company in numerous ways." -> "Furthermore, another crucial aspect that should not be overlooked is that excellent customer service contributes significantly to the success of a company."
    Explanation: "One further justification" is replaced with "another crucial aspect" for clarity and formality. "Contribute to the success" is replaced with "contributes significantly to the success" for precision and emphasis.

  7. "On the other hand, there are several reasons supporting the stamnets that commerce can employ to enhance customer satisfaction." -> "On the other hand, there are several compelling reasons supporting the strategies that commerce can employ to enhance customer satisfaction."
    Explanation: "Stamnets" is corrected to "strategies" for proper spelling. "Enhance customer satisfaction" is retained but clarified by adding "strategies" for more precision.

  8. "It is important to remember that clients are god so when they come to our company,…" -> "It is crucial to acknowledge that clients are crucial, so when they come to our company,…"
    Explanation: "Clients are god" is replaced with "clients are crucial" for a more neutral and professional tone. Additionally, "It is important to remember that" is replaced with "It is crucial to acknowledge that" for emphasis and formality.

  9. "First of all, they need to enhance products, they can advertise several products everywhere and download in the internet such as Facebook, Shoppe,…." -> "Primarily, they should improve their products, engage in widespread advertising across various platforms such as Facebook and Shoppe, and utilize online channels for downloads."
    Explanation: "Enhance products" is replaced with "improve their products" for clarity and precision. The phrase "advertise several products everywhere and download in the internet such as Facebook, Shoppe,…." is rephrased for better structure and formality.

  10. "Secondly, they have to come up with appropriate policies about various products." -> "Secondly, they must formulate suitable policies for various products."
    Explanation: "Come up with" is replaced with "formulate" for a more formal and precise expression. "Appropriate" is retained for suitability in the context.

  11. "It’s especially, clients need thoughtful, considerate and dedicated." -> "Specifically, clients require thoughtfulness, consideration, and dedication."
    Explanation: "It’s especially" is corrected to "Specifically" for proper expression. "Thoughtful, considerate, and dedicated" is retained but presented in a clearer and more structured manner.

  12. "Just like us, we go to a company to invest but the staffs are ignoring us and it’s ctanily, we won’t come back this company." -> "Similar to ourselves, when we invest in a company, but the staff ignores us, it is certain that we will not return to this company."
    Explanation: "Just like us" is replaced with "Similar to ourselves" for a more formal tone. "Staffs" is corrected to "staff" for proper grammar. "It’s ctanily" is corrected to "it is certain" for clarity and accuracy. The phrase is also restructured for improved flow.

  13. "In conclusion, while some people argue that customer satisfaction in commerce is important and they are necessary to provide the success of a company or specific strategies, i am quite in favor of the idea saying that it is suitable to enhance customer satisfaction." -> "In conclusion, while some argue that customer satisfaction in commerce is essential for the success of a company, I strongly advocate the notion that prioritizing customer satisfaction is conducive to overall success."
    Explanation: The phrase "they are necessary to provide the success of a company or specific strategies" is revised for clarity and precision. "I am quite in favor of the idea saying that it is suitable to enhance customer satisfaction" is rephrased for better structure and formality. "Conducive to overall success" is used for a more sophisticated expression.

Band điểm Task Response ước lượng: 6

Band Score for Task Response: 6

  • Answer All Parts of the Question:

    • Detailed explanation: The essay makes an attempt to address the importance of customer satisfaction and how it contributes to a company’s success. However, the response lacks depth and clarity. While it mentions the importance of respecting and loving clients, it doesn’t provide a comprehensive exploration of the strategies businesses can employ to enhance customer satisfaction. The connection between customer satisfaction and the success of the company needs more explicit elaboration.
    • How to improve: To improve, the essay should provide a more thorough analysis of the strategies businesses can use to enhance customer satisfaction. Specific examples and real-life experiences should be integrated to illustrate these points. Additionally, ensure that all aspects of the prompt are covered in detail.
  • Present a Clear Position Throughout:

    • Detailed explanation: The essay struggles with maintaining a clear and consistent position. It touches upon the importance of customer satisfaction, but the overall stance is somewhat unclear. The argument lacks development and doesn’t effectively establish a strong position on the significance of excellent customer service for business success.
    • How to improve: To enhance clarity and consistency, the essay should clearly state and maintain a focused position from the introduction to the conclusion. This involves providing strong, explicit support for the importance of customer satisfaction and consistently reinforcing this stance throughout the essay.
  • Present, Extend, and Support Ideas:

    • Detailed explanation: The essay’s presentation of ideas is somewhat disjointed, lacking a logical flow. Examples are provided, but they are general and lack depth. The development of ideas is minimal, and there is a need for more elaboration on how excellent customer service directly contributes to the success of a company.
    • How to improve: Work on organizing the content in a more structured manner, with a clear introduction, body paragraphs, and conclusion. Elaborate on each point by providing specific examples and real-life experiences. Develop a more nuanced discussion on how customer satisfaction directly impacts a company’s success.
  • Stay on Topic:

    • Detailed explanation: The essay occasionally deviates from the topic by presenting somewhat unrelated ideas, such as the mention of organizing workshops and coming up with appropriate policies. These points, while related to business, lack clear connections to the main theme of customer satisfaction and its importance for business success.
    • How to improve: To stay on topic, ensure that every point made is directly tied to the importance of customer satisfaction in business success. Avoid introducing ideas that are not closely connected to the main theme.

In summary, the essay has made an attempt to address the prompt, but there is a need for significant improvement in depth, clarity, and consistency. Enhancing the development of ideas, providing specific examples, and staying focused on the central theme will contribute to a more effective response.

Band điểm Coherence & Cohesion ước lượng: 4

Band Score for Coherence and Cohesion: 4

  • Organize Information Logically:

    • Detailed explanation: The essay lacks a clear organizational structure. Ideas are presented in a somewhat random order, making it challenging for the reader to follow the logical progression of the argument. For instance, the introduction briefly touches on the importance of customer satisfaction but lacks a clear thesis statement. Additionally, the supporting points lack a cohesive flow, making the overall organization weak.
    • How to improve: To enhance logical organization, create a well-defined introduction with a clear thesis statement that previews the main points. Organize supporting ideas into distinct paragraphs, each focused on a single aspect of the argument. Ensure a smooth transition between paragraphs to guide the reader through the essay more coherently.
  • Use Paragraphs:

    • Detailed explanation: The essay contains several paragraphs, but they are unevenly developed and lack clear topic sentences. Some paragraphs attempt to address multiple ideas, leading to confusion. Others are too brief, lacking the necessary depth to fully explore the topic.
    • How to improve: Develop a consistent paragraph structure with clear topic sentences that introduce the main point. Ensure each paragraph explores a specific aspect of the argument in sufficient detail. Consider using the TEEL (Topic sentence, Explanation, Evidence, Link) format to structure paragraphs, allowing for a more comprehensive exploration of ideas.
  • Use a Range of Cohesive Devices:

    • Detailed explanation: The essay lacks variety in cohesive devices, relying heavily on repetitive phrases such as "there is no denying" and "on the other hand." This repetition hampers the overall cohesiveness of the essay, and the connection between sentences and ideas is weak.
    • How to improve: Diversify the use of cohesive devices, including transitional words and phrases like "moreover," "furthermore," "in addition," and "however" to create smoother connections between ideas. Ensure that these devices are used appropriately to guide the reader through the different parts of the essay. Additionally, pay attention to pronoun usage for clarity and coherence.

Overall, to improve coherence and cohesion, focus on developing a clear organizational structure, refining paragraphing techniques, and diversifying the use of cohesive devices to create a more compelling and coherent argument.

Band điểm Lexical Resource ước lượng: 6

Band Score for Lexical Resource: 6

  • Use a Wide Range of Vocabulary:

    • Detailed explanation: The essay exhibits a limited range of vocabulary, with frequent repetition of phrases such as "customer satisfaction in business," "excellent customer service," and "success of a company." There is a lack of variety in word choice, resulting in a somewhat monotonous expression of ideas. Specific examples or nuanced language that could enhance the essay’s depth are lacking.
    • How to improve: To elevate your lexical range, explore synonyms and alternative expressions for key terms. For instance, instead of repeatedly using "customer satisfaction," consider incorporating terms like "client contentment" or "customer delight." Introduce specific industry-related vocabulary or terminology to add precision and depth to your arguments.
  • Use Vocabulary Precisely:

    • Detailed explanation: The essay occasionally uses imprecise vocabulary, leading to ambiguity in conveying ideas. For instance, the phrase "organise the fact that we can respect and love clients" lacks clarity and could be expressed more precisely. Additionally, the use of "clients are god" is overly figurative and may be considered inappropriate.
    • How to improve: Aim for clarity and precision in your language. Instead of vague expressions, provide concrete examples or specific details to support your points. Avoid overly metaphorical language and strive for a more direct and clear communication style. Use vocabulary that accurately conveys your intended meaning without relying on cliches or figurative language.
  • Use Correct Spelling:

    • Detailed explanation: The essay contains numerous spelling errors, such as "beside" instead of "besides," "stamnets" instead of "statements," and "ctanily" instead of "certainly." These errors impact the overall readability and professionalism of the essay.
    • How to improve: Proofread your essay carefully to catch and correct spelling errors. Consider using spelling and grammar checking tools to enhance accuracy. Additionally, pay attention to homophones (e.g., "beside" vs. "besides") to ensure correct word usage. Developing a habit of reviewing your writing for spelling accuracy will significantly improve the overall quality of your essays.

In summary, to enhance your lexical resource and achieve a higher band score, focus on diversifying your vocabulary, using precise language, and improving spelling accuracy. Incorporate industry-specific terms, provide concrete examples, and ensure that your expressions are clear and error-free.

Band điểm Grammatical Range & Accuracy ước lượng: 5

Band Score for Grammatical Range and Accuracy: 5

  • Use a Wide Range of Structures:

    • Detailed explanation: The essay displays a limited variety of sentence structures. There is a predominant use of simple and compound sentences, with a lack of complex or compound-complex structures. For instance, sentences like "Excellent client service enhances the success of a company in numerous ways" are straightforward and lack complexity.
    • How to improve: To enhance the grammatical range, consider incorporating a wider variety of sentence structures, such as complex sentences, parallel structures, and varied sentence lengths. For example, you can use subordinate clauses to add depth and complexity to your sentences, providing a more nuanced expression of ideas.
  • Use Grammar and Punctuation Accurately:

    • Detailed explanation: The essay contains various grammatical errors and punctuation issues that affect its overall accuracy. For instance, the sentence "people should organise the fact that we can respect and love clients" is grammatically incorrect and lacks clarity. Punctuation errors, such as missing commas and improper use of ellipses, are also present throughout the essay.
    • How to improve: Careful proofreading is essential to identify and rectify grammatical errors and punctuation issues. Review the rules for subject-verb agreement, sentence structure, and punctuation marks. Specifically, pay attention to proper comma usage, eliminating unnecessary ellipses, and ensuring clear and concise expression. Consider seeking feedback from others or utilizing grammar-checking tools to improve overall accuracy.

In summary, while the essay adequately addresses the prompt, improvements in grammatical range and accuracy are crucial for achieving a higher band score. Focus on diversifying sentence structures and refining grammar and punctuation skills through careful editing and practice.

Bài sửa mẫu

In recent times, it is widely acknowledged that customer satisfaction in commerce is crucial. First and foremost, it is imperative to recognize the significance of respecting and valuing clients. There is no denying that customer satisfaction in business holds paramount importance. It is obvious that the company’s reputation is increasing day by day. For instance, we establish a strong trust and attract a significantly larger clientele.

Moreover, organizing multiple workshops is essential for disseminating information about the company and attracting potential investors. Beside that, we should organize numerous workshops so that everyone can find out about the company and invest in business. Furthermore, another crucial aspect that should not be overlooked is that excellent customer service contributes significantly to the success of a company. This means that we have to provide solutions so that people can choose more ways in accordance with their individual needs.

On the other hand, there are several compelling reasons supporting the strategies that commerce can employ to enhance customer satisfaction. It is crucial to acknowledge that clients are crucial, so when they come to our company, they need to improve their products, engage in widespread advertising across various platforms such as Facebook and Shoppe, and utilize online channels for downloads. Secondly, they must formulate suitable policies for various products. It’s especially important because clients require thoughtfulness, consideration, and dedication. Just like ourselves, when we invest in a company, but the staff ignores us, it is certain that we will not return to this company.

In conclusion, while some argue that customer satisfaction in commerce is essential for the success of a company, I strongly advocate the notion that prioritizing customer satisfaction is conducive to overall success. However, each of us should consider carefully before reaching the final decision on this issue.

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